Frequently Asked Questions

Yes — COD is available nationwide with no advance payment required. You pay the rider when your order arrives.

2–3 working days for major cities, and 3–5 working days for other areas across Pakistan. You'll get a tracking link once your order is dispatched.

You can exchange or return it within 7 days of delivery, as long as it's unworn, unwashed, and still has its tags on. See our Return Policy for the full process.

Yes. Every piece is genuine export-surplus stock — the same fabric, stitching, and QC as the original international order. We're not making a cheaper copy; we're selling the real thing without the retail markup.

Usually not. Since we sell surplus stock, once a specific batch sells out, that exact print or color typically won't be restocked. If you like it, we'd suggest ordering while it's available.

Once dispatched, we'll send your tracking number via WhatsApp or SMS. You can also message us anytime with your order number for an update.

Message us as soon as possible on WhatsApp — if the order hasn't been dispatched yet, we can usually update or cancel it. Once shipped, it will need to go through our normal return process instead.

WhatsApp is the fastest way to reach us. You can also email us at kitwear.storeofficial@gmail.com.